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general

source: otrs2 (non-free)
version: 6.0.29-1
maintainer: Patrick Matthäi (DMD)
uploaders: Thomas Mueller [DMD]
arch: all
std-ver: 4.5.0
VCS: unknown

versions [more versions can be listed by madison] [old versions available from snapshot.debian.org]

[pool directory]

o-o-stable: 3.3.18-1+deb8u4
o-o-sec: 3.3.18-1+deb8u15
oldstable: 5.0.16-1+deb9u6
old-sec: 5.0.16-1+deb9u6
old-bpo: 6.0.12-1~bpo9+1
stable: 6.0.16-2
stable-bpo: 6.0.29-1~bpo10+1
testing: 6.0.29-1
unstable: 6.0.29-1

versioned links

3.3.18-1+deb8u4: [.dsc, use dget on this link to retrieve source package] [changelog] [copyright] [rules] [control]
3.3.18-1+deb8u15: [.dsc, use dget on this link to retrieve source package] [changelog] [copyright] [rules] [control]
5.0.16-1+deb9u6: [.dsc, use dget on this link to retrieve source package] [changelog] [copyright] [rules] [control]
6.0.12-1~bpo9+1: [.dsc, use dget on this link to retrieve source package] [changelog] [copyright] [rules] [control]
6.0.16-2: [.dsc, use dget on this link to retrieve source package] [changelog] [copyright] [rules] [control]
6.0.29-1~bpo10+1: [.dsc, use dget on this link to retrieve source package] [changelog] [copyright] [rules] [control]
6.0.29-1: [.dsc, use dget on this link to retrieve source package] [changelog] [copyright] [rules] [control]

binaries

otrs
otrs2

action needed

26 ignored security issues in stretch low

There are 26 open security issues in stretch.

26 issues skipped by the security teams:

CVE-2018-11563: An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.7. A carefully constructed email could be used to inject and execute arbitrary stylesheet or JavaScript code in a logged in customer's browser in the context of the OTRS customer panel application.
CVE-2018-19141: Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack via a modified URL because user and customer preferences are mishandled.
CVE-2018-19143: Open Ticket Request System (OTRS) 4.0.x before 4.0.33, 5.0.x before 5.0.31, and 6.0.x before 6.0.13 allows an authenticated user to delete files via a modified submission form because upload caching is mishandled.
CVE-2018-20800: An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.
CVE-2019-10067: An issue was discovered in Open Ticket Request System (OTRS) 7.x through 7.0.6 and Community Edition 5.0.x through 5.0.35 and 6.0.x through 6.0.17. An attacker who is logged into OTRS as an agent user with appropriate permissions may manipulate the URL to cause execution of JavaScript in the context of OTRS.
CVE-2019-11358: jQuery before 3.4.0, as used in Drupal, Backdrop CMS, and other products, mishandles jQuery.extend(true, {}, ...) because of Object.prototype pollution. If an unsanitized source object contained an enumerable __proto__ property, it could extend the native Object.prototype.
CVE-2019-12248: An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.7, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. An attacker could send a malicious email to an OTRS system. If a logged-in agent user quotes it, the email could cause the browser to load external image resources.
CVE-2019-12497: An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.
CVE-2019-12746: An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then be potentially abused in order to impersonate the agent user.
CVE-2019-13458: An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, and Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. An attacker who is logged into OTRS as an agent user with appropriate permissions can leverage OTRS notification tags in templates in order to disclose hashed user passwords.
CVE-2019-16375: An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.11, and Community Edition 5.0.x through 5.0.37 and 6.0.x through 6.0.22. An attacker who is logged in as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious JavaScript code as an article body. This malicious code is executed when an agent composes an answer to the original article.
CVE-2019-18179: An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.
CVE-2019-18180: Improper Check for filenames with overly long extensions in PostMaster (sending in email) or uploading files (e.g. attaching files to mails) of ((OTRS)) Community Edition and OTRS allows an remote attacker to cause an endless loop. This issue affects: OTRS AG: ((OTRS)) Community Edition 5.0.x version 5.0.38 and prior versions; 6.0.x version 6.0.23 and prior versions. OTRS AG: OTRS 7.0.x version 7.0.12 and prior versions.
CVE-2019-9751: An issue was discovered in Open Ticket Request System (OTRS) 6.x before 6.0.17 and 7.x before 7.0.5. An attacker who is logged into OTRS as an admin user may manipulate the URL to cause execution of JavaScript in the context of OTRS. This is related to Kernel/Output/Template/Document.pm.
CVE-2019-9752: An issue was discovered in Open Ticket Request System (OTRS) 5.x before 5.0.34, 6.x before 6.0.16, and 7.x before 7.0.4. An attacker who is logged into OTRS as an agent or a customer user may upload a carefully crafted resource in order to cause execution of JavaScript in the context of OTRS. This is related to Content-type mishandling in Kernel/Modules/PictureUpload.pm.
CVE-2019-9892: An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and 7.x through 7.0.6. An attacker who is logged into OTRS as an agent user with appropriate permissions may try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files on the OTRS filesystem.
CVE-2020-1765: An improper control of parameters allows the spoofing of the from fields of the following screens: AgentTicketCompose, AgentTicketForward, AgentTicketBounce and AgentTicketEmailOutbound. This issue affects: ((OTRS)) Community Edition 5.0.x version 5.0.39 and prior versions; 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
CVE-2020-1766: Due to improper handling of uploaded images it is possible in very unlikely and rare conditions to force the agents browser to execute malicious javascript from a special crafted SVG file rendered as inline jpg file. This issue affects: ((OTRS)) Community Edition 5.0.x version 5.0.39 and prior versions; 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
CVE-2020-1767: Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
CVE-2020-1769: In the login screens (in agent and customer interface), Username and Password fields use autocomplete, which might be considered as security issue. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.
CVE-2020-1770: Support bundle generated files could contain sensitive information that might be unwanted to be disclosed. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.
CVE-2020-1771: Attacker is able craft an article with a link to the customer address book with malicious content (JavaScript). When agent opens the link, JavaScript code is executed due to the missing parameter encoding. This issue affects: ((OTRS)) Community Edition: 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.
CVE-2020-1772: It's possible to craft Lost Password requests with wildcards in the Token value, which allows attacker to retrieve valid Token(s), generated by users which already requested new passwords. This issue affects: ((OTRS)) Community Edition 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.
CVE-2020-1773: An attacker with the ability to generate session IDs or password reset tokens, either by being able to authenticate or by exploiting OSA-2020-09, may be able to predict other users session IDs, password reset tokens and automatically generated passwords. This issue affects ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS; 7.0.15 and prior versions.
CVE-2020-1774: When user downloads PGP or S/MIME keys/certificates, exported file has same name for private and public keys. Therefore it's possible to mix them and to send private key to the third-party instead of public key. This issue affects ((OTRS)) Community Edition: 5.0.42 and prior versions, 6.0.27 and prior versions. OTRS: 7.0.16 and prior versions.
CVE-2020-1776: When an agent user is renamed or set to invalid the session belonging to the user is keept active. The session can not be used to access ticket data in the case the agent is invalid. This issue affects ((OTRS)) Community Edition: 6.0.28 and prior versions. OTRS: 7.0.18 and prior versions, 8.0.4. and prior versions.

Please fix them.

Created: 2018-11-09 Last update: 2020-08-07 06:08

18 ignored security issues in buster low

There are 18 open security issues in buster.

18 issues skipped by the security teams:

CVE-2019-11358: jQuery before 3.4.0, as used in Drupal, Backdrop CMS, and other products, mishandles jQuery.extend(true, {}, ...) because of Object.prototype pollution. If an unsanitized source object contained an enumerable __proto__ property, it could extend the native Object.prototype.
CVE-2019-12248: An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.7, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. An attacker could send a malicious email to an OTRS system. If a logged-in agent user quotes it, the email could cause the browser to load external image resources.
CVE-2019-12497: An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.
CVE-2019-12746: An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then be potentially abused in order to impersonate the agent user.
CVE-2019-13458: An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, and Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. An attacker who is logged into OTRS as an agent user with appropriate permissions can leverage OTRS notification tags in templates in order to disclose hashed user passwords.
CVE-2019-16375: An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.11, and Community Edition 5.0.x through 5.0.37 and 6.0.x through 6.0.22. An attacker who is logged in as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious JavaScript code as an article body. This malicious code is executed when an agent composes an answer to the original article.
CVE-2019-18179: An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.
CVE-2019-18180: Improper Check for filenames with overly long extensions in PostMaster (sending in email) or uploading files (e.g. attaching files to mails) of ((OTRS)) Community Edition and OTRS allows an remote attacker to cause an endless loop. This issue affects: OTRS AG: ((OTRS)) Community Edition 5.0.x version 5.0.38 and prior versions; 6.0.x version 6.0.23 and prior versions. OTRS AG: OTRS 7.0.x version 7.0.12 and prior versions.
CVE-2020-1765: An improper control of parameters allows the spoofing of the from fields of the following screens: AgentTicketCompose, AgentTicketForward, AgentTicketBounce and AgentTicketEmailOutbound. This issue affects: ((OTRS)) Community Edition 5.0.x version 5.0.39 and prior versions; 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
CVE-2020-1766: Due to improper handling of uploaded images it is possible in very unlikely and rare conditions to force the agents browser to execute malicious javascript from a special crafted SVG file rendered as inline jpg file. This issue affects: ((OTRS)) Community Edition 5.0.x version 5.0.39 and prior versions; 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
CVE-2020-1767: Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
CVE-2020-1769: In the login screens (in agent and customer interface), Username and Password fields use autocomplete, which might be considered as security issue. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.
CVE-2020-1770: Support bundle generated files could contain sensitive information that might be unwanted to be disclosed. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.
CVE-2020-1771: Attacker is able craft an article with a link to the customer address book with malicious content (JavaScript). When agent opens the link, JavaScript code is executed due to the missing parameter encoding. This issue affects: ((OTRS)) Community Edition: 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.
CVE-2020-1772: It's possible to craft Lost Password requests with wildcards in the Token value, which allows attacker to retrieve valid Token(s), generated by users which already requested new passwords. This issue affects: ((OTRS)) Community Edition 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.
CVE-2020-1773: An attacker with the ability to generate session IDs or password reset tokens, either by being able to authenticate or by exploiting OSA-2020-09, may be able to predict other users session IDs, password reset tokens and automatically generated passwords. This issue affects ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS; 7.0.15 and prior versions.
CVE-2020-1774: When user downloads PGP or S/MIME keys/certificates, exported file has same name for private and public keys. Therefore it's possible to mix them and to send private key to the third-party instead of public key. This issue affects ((OTRS)) Community Edition: 5.0.42 and prior versions, 6.0.27 and prior versions. OTRS: 7.0.16 and prior versions.
CVE-2020-1776: When an agent user is renamed or set to invalid the session belonging to the user is keept active. The session can not be used to access ticket data in the case the agent is invalid. This issue affects ((OTRS)) Community Edition: 6.0.28 and prior versions. OTRS: 7.0.18 and prior versions, 8.0.4. and prior versions.

Please fix them.

Created: 2019-06-06 Last update: 2020-08-07 06:08

news

[2020-07-24] Accepted otrs2 6.0.29-1~bpo10+1 (source all) into buster-backports (Patrick Matthäi)
[2020-07-24] otrs2 6.0.29-1 MIGRATED to testing (Debian testing watch)
[2020-07-21] Accepted otrs2 6.0.29-1 (source) into unstable (Patrick Matthäi)
[2020-06-07] otrs2 6.0.28-2 MIGRATED to testing (Debian testing watch)
[2020-06-02] Accepted otrs2 6.0.28-2 (source) into unstable (Patrick Matthäi)
[2020-05-15] Accepted otrs2 6.0.28-1~bpo10+1 (source all) into buster-backports (Patrick Matthäi)
[2020-05-15] otrs2 6.0.28-1 MIGRATED to testing (Debian testing watch)
[2020-05-04] Accepted otrs2 6.0.28-1 (source) into unstable (Patrick Matthäi)
[2020-05-01] Accepted otrs2 3.3.18-1+deb8u15 (source all) into oldoldstable (Abhijith PA)
[2020-04-03] Accepted otrs2 6.0.27-1~bpo10+1 (source all) into buster-backports (Patrick Matthäi)
[2020-04-03] otrs2 6.0.27-1 MIGRATED to testing (Debian testing watch)
[2020-03-31] Accepted otrs2 6.0.27-1 (source all) into unstable (Patrick Matthäi)
[2020-02-24] Accepted otrs2 3.3.18-1+deb8u14 (source all) into oldoldstable (Sylvain Beucler)
[2020-02-11] Accepted otrs2 6.0.26-1~bpo10+1 (source all) into buster-backports (Patrick Matthäi)
[2020-02-10] otrs2 6.0.26-1 MIGRATED to testing (Debian testing watch)
[2020-02-07] Accepted otrs2 6.0.26-1 (source all) into unstable (Patrick Matthäi)
[2020-02-03] Accepted otrs2 6.0.25-3~bpo10+1 (source all) into buster-backports (Patrick Matthäi)
[2020-02-02] otrs2 6.0.25-3 MIGRATED to testing (Debian testing watch)
[2020-01-31] Accepted otrs2 6.0.25-3 (source all) into unstable (Patrick Matthäi)
[2020-01-31] Accepted otrs2 6.0.24-1~bpo10+1 (source all) into buster-backports (Patrick Matthäi)
[2020-01-28] Accepted otrs2 3.3.18-1+deb8u13 (source all) into oldoldstable (Abhijith PA)
[2020-01-23] Accepted otrs2 6.0.25-2 (source) into unstable (Patrick Matthäi)
[2020-01-20] Accepted otrs2 6.0.25-1 (source) into unstable (Patrick Matthäi)
[2020-01-13] otrs2 6.0.24-1 MIGRATED to testing (Debian testing watch)
[2019-12-31] Accepted otrs2 3.3.18-1+deb8u12 (source all) into oldoldstable (Abhijith PA)
[2019-12-27] Accepted otrs2 6.0.24-1 (source) into unstable (Patrick Matthäi)
[2019-12-22] otrs2 REMOVED from testing (Debian testing watch)
[2019-10-13] otrs2 6.0.23-2 MIGRATED to testing (Debian testing watch)
[2019-10-11] Accepted otrs2 6.0.23-2 (source all) into unstable (Patrick Matthäi)
[2019-10-07] Accepted otrs2 6.0.23-1 (source) into unstable (Patrick Matthäi)

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all: 0

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